Terms and Conditions

Payment is required in full at the time of booking to secure your appointment.
Payments are non-refundable if the appointment is cancelled with less than 5 days’ notice prior to the scheduled date.

You may reschedule your appointment with at least 48 hours’ notice.
Rescheduling is limited to two occasions per booking. After the second rescheduling, the payment will be forfeited, and a new booking will be required.

Cancellations made more than 5 days before the scheduled appointment will receive a full refund.
Cancellations made within 5 days of the scheduled appointment will not be eligible for a refund.

Initial consultations will be conducted online unless otherwise agreed.
In-person appointments are available at an additional travel cost for clients outside the local area. Travel fees will be discussed and agreed upon prior to booking.

We aim to respond to all messages and emails within 24 hours on working days (Monday to Friday).
Messages sent over the weekend or during public holidays will be responded to on the next working day.

The client is responsible for providing accurate and honest information about their dog’s behaviour and history.
The client agrees to implement the training recommendations and follow the safety guidelines provided during sessions.

Calluna Canines is not liable for any injuries, accidents, or damages that occur during or as a result of the training.
All recommendations are made in good faith, based on the information provided by the client and observed during sessions. It is the owner's responsibility to assess risks, ensure their dog’s safety, and implement training in a safe and appropriate manner. Owners must take reasonable precautions to prevent harm to themselves, their dog, other animals, and the public while following training advice.
By engaging in training services, the owner accepts full responsibility for their dog’s actions and acknowledges that results may vary based on individual circumstances and consistency of training.

We are committed to protecting your personal information. Details on how we collect, use, and protect your data can be found in our full Privacy Policy.
By booking with Calluna Canines, you confirm that you have read and agree to the Privacy Policy.
Personal information will only be used to provide training services, communicate with you, and comply with legal obligations.

Behaviour change is a process that requires time, effort, and consistency.
No guarantees are made regarding the outcome of training, as results depend on various factors, including the dog’s temperament, environment, past experiences, and the owner's commitment to implementing the training plan.
Some behaviours, particularly those related to fear, reactivity, and anxiety, may require ongoing management rather than complete resolution. Training is an ongoing process, and setbacks may occur if consistency is not maintained.

If an emergency occurs requiring the session to be rescheduled, please notify Calluna Canines as soon as possible. Exceptions to the cancellation and rescheduling policies may be made at the discretion of Calluna Canines.

Calluna Canines shall not be held responsible for cancellations or delays due to events outside of its control, such as extreme weather, illness, or other unforeseen circumstances.

It is the client’s responsibility to ensure their dog is in good health and up to date with vaccinations, flea, and worm treatments before any in-person sessions.
The client must inform Calluna Canines of any medical or behavioural issues that may affect the training process.

By booking with Calluna Canines, you agree that reviews, testimonials, or information you share about your dog’s progress or behaviour—whether verbally or in writing—may be used for promotional purposes, such as on our website or social media platforms.
Photos and videos of your dog taken during training sessions or provided by you may also be used for promotional purposes unless you notify us otherwise in writing.
Any shared information will be anonymised unless you explicitly agree to include identifiable details (e.g., your full name).
You may request at any time that reviews, information, photos, or videos are not used or are removed from public platforms by contacting us directly.

By booking an appointment with Calluna Canines, you confirm that you have read, understood, and agree to these terms and conditions, as well as the Privacy Policy.