Privacy Policy

Introduction

Calluna Canines ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect any personal information you provide when using our services, website, or communicating with us.

1. Information We Collect

We may collect the following personal information:

Contact Information: Your name, email address, phone number, and address.
Dog Information: Your dog’s name, age, breed, medical history, and behavioural history.
Payment Information: Details required to process payments (e.g., bank transfer details).
Communication Details: Information provided during consultations, via email, or in booking forms.
Website Usage Data: Information about your use of our website, such as IP address, browser type, and pages visited.

2. How We Use Your Information

We use the personal information you provide for the following purposes:

To communicate with you regarding appointments, training, and services.
To provide tailored training plans and recommendations.
To process payments and issue invoices.
To improve our services and website.
To comply with legal or regulatory obligations.

3. How We Protect Your Information

We are committed to ensuring your personal information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard the data we collect.

4. Sharing Your Information

We do not share your personal information with third parties unless:

It is necessary to provide our services (e.g., referring you to a specialist or other professional with your consent).
It is required by law (e.g., to comply with legal or regulatory obligations).
You provide explicit consent.

5. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information (subject to legal or regulatory requirements).
Restriction: You can request that we restrict the processing of your data in certain circumstances.
Objection: You can object to the processing of your data in certain circumstances.

To exercise these rights, please contact us using the details below.

6. Data Retention

We will retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you request deletion of your data, we will securely delete it unless required to retain it by law.

7. Cookies and Website Tracking

Our website may use cookies to improve your experience. Cookies are small files placed on your computer that track your browsing activity. You can disable cookies through your browser settings if you prefer.

8. Use of Reviews, Information, and Images for Social Media

Client Reviews: If you provide a review or testimonial about your experience with Calluna Canines, we may use it on our website, social media, or promotional materials. We will only include your first name and your dog’s name, unless you provide explicit consent to include additional details.
Information You Share: Information you share about progress, successes, or “wins” with your dog—whether verbally, in writing, or otherwise—may be used on social media or promotional materials. This information will always be anonymised, and no identifying details will be shared without your prior consent.
Images and Videos: Photos or videos of your dog taken during training sessions or provided by you may be used for social media or promotional purposes. By agreeing to the Terms and Conditions and Privacy Policy, you give consent for images and videos to be used unless you explicitly request otherwise. If you prefer not to have images or videos of your dog used, please notify us in writing at any time.
You have the right to request that reviews, shared information, photos, or videos are not used, or are removed from public platforms, by contacting us directly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we recommend reviewing it periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Calluna Canines
Email: hello@callunacanines.com
Whatsapp: 07537 145938